Overview
Ledger Live is the official companion application for Ledger hardware wallets. It lets you manage accounts, send and receive cryptocurrencies, install apps on your device, and check portfolio performance. This page focuses on the Login experience: how to sign in, what to expect, and how to fix the most common problems you might encounter when trying to access Ledger Live on desktop or mobile.
Who should use this page
- New users who need a clear walkthrough to open Ledger Live for the first time.
- Existing users troubleshooting login problems, connection issues, or app update errors.
- Support staff and power users who want reproducible steps to help others.
Quick login steps (desktop)
Quick login steps (mobile)
Ledger Live mobile uses Bluetooth for compatible devices (e.g., Ledger Nano X). Ensure Bluetooth is enabled and pair the devices through the app. Follow the same approve-and-unlock flow on your Ledger device.
Detailed walkthrough
Below is a more detailed guide with screenshots, helpful tips, and what permission prompts mean. Reading this will help you avoid common pitfalls and ensure your assets remain safe.
Before you start
- Make sure you downloaded Ledger Live from the official Ledger website to avoid phishing copies.
- Keep your recovery phrase private — Ledger support will never ask for it.
- Update your operating system and Bluetooth drivers (mobile users should ensure Bluetooth is allowed for the Ledger Live app).
When Ledger Live does not detect the device
If Ledger Live doesn't detect your device, try the following in order:
- Reconnect the USB cable and try a different USB port (avoid USB hubs—connect directly).
- Use the cable that came with your device; some cables are power-only and won’t transfer data.
- Confirm the device is unlocked and on the home screen (enter PIN).
- On macOS, ensure you gave Ledger Live the proper permissions when the system requested them.
- Restart Ledger Live and your computer or mobile device.
Security & privacy reminders
Security is central to the Ledger experience. Ledger Live acts as a management tool and the private keys remain on the hardware device. Remember:
- Never disclose your recovery phrase. Ledger support will never request it.
- Beware of phishing links and fake Ledger websites or emails. Always verify the URL and check for HTTPS.
- Set a strong PIN on your device and change it if you suspect it was shared or observed.
- Enable OS-level protections on your computer and mobile device (automatic updates, antivirus where appropriate).
Troubleshooting common login errors
Error: "Device not connected"
Check the physical connection, unlock the device, and try a different port or cable. If using mobile, ensure Bluetooth pairing is active and the device is within range.
Error: "Firmware update required"
Ledger frequently issues firmware updates. If Ledger Live indicates a required update, follow the on-screen instructions carefully and ensure your recovery phrase is available in case the process requires device recovery. Do not interrupt the update once started.
If you forgot your PIN
If you forget the device PIN you will need to reset the device and restore accounts from your recovery phrase. Resetting removes all data from the device — only restore from your genuine recovery phrase if you are certain it is yours. If you suspect your recovery phrase was exposed, contact Ledger support for next steps about securing funds.
FAQs
Can I log in without my hardware device?
No. Ledger Live requires the hardware wallet to sign transactions and access private keys. You can view portfolio data on some devices without unlocking but cannot send funds.
Is Ledger Live free?
Yes. Ledger Live is free to download and use. Standard network fees apply when sending cryptocurrencies.